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We’re confident you’ll love all of the products we have to offer here at Pupford.Sometimes though, as life goes, things might not work out. Not happy with something you’ve ordered? We’d love to make it better by exchanging it or offering your pup something else in return. Or, if you’d rather just get a refund, we can take care of that as well. Just send the item back our way within 30 days (must be unopened on second and subsequent orders) and we’ll give you a full refund! This is our Pupford Promise and we never break our promise!