Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.pupford.com website and/or web application(s) operated by Pupford, LLC (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Collection and Use of Personal Information

We collect personal information from you to provide an efficient, meaningful and customized experience for you on the Site and/or app.

We collect the following personal information from you:
Contact Information such as name, email address, mailing address, phone number and potentially other data as well.

If you use our mobile application we may collect your phone number and the unique device id number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.

  • Billing Information such as credit card number and billing address
  • Unique Identifiers such as user name, account number and password
  • Preferences Information such as product wish lists, order history and marketing preferences
  • Email addresses of friends or other people you would like us to contact
  • User’s date of birth and gender
  • Information in connection with your voluntary participation in a research study

As is true of most websites, we automatically gather information about your computer such as:

Your IP address, time and date of visit, browser type, referring/exit pages, operating system, agent version, platform, SDK version, timestamp, API key (identifier for application), application version, device identifier, iOS Identifier for Advertising, iOS Identifier for Vendors, Media Access Control (MAC) address, International Mobile Equipment Identity (IMEI), Model, manufacture and OS version of device, session start/stop time, locale (specific location where a given language is spoken), time zone, and network status (WiFi, etc.).

We may log this information for system administration and improvement, order verification, marketing and system troubleshooting purposes.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests and applications for employment
  • Administer your account
  • Send you a newsletter
  • Send you marketing and promotional communications
  • Administer our referral program
  • Respond to your questions and concerns
  • Improve our website and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring schedule, indicated on your order confirmation page and in your personal account section of the website.

Intended for Users Over 13

The Web Site is intended for use by individuals 13 years of age or older. The Web Site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Shipping

All orders placed on this site are subject to product availability and will be shipped according to Pupford shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 3- days from receipt of the shipping confirmation email. Returns are available, but shipping cost on returns in cases that don’t relate to defective or damaged product are the responsibility of the buyer.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Pupford, LLC

Pupford, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Pupford, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Digital Products and Online Training Program

Pupford offers online dog training programs that are designed for educational purposes only. These programs are not a substitute for, nor do they replace, the advice, diagnosis, or treatment consultation of a veterinarian. Nor do they replace an in-person consultation with a certified trainer.

If you have any concerns or questions about your dog’s anxiety, you should always consult with a veterinarian or veterinary behaviourist.

Emails are not shared with other entities except for in the case of the Happily Home Alone Pup course, where participants of this course only will receive emails from Subthreshold Training LLC with Julie Naismith as well.

NO GUARANTEE – Every dog is different. We cannot offer you any guarantee about the elimination or modification of behaviours. Further, you acknowledge that dog training will not provide exact results and that failure to follow the advice given to them by Pupford may result in the escalation of behaviour and training issues.

Additionally, you understand that Pupford and its employees, are not veterinary or medical professionals and do not diagnose or treat medical conditions, nor recommend treatment, medications or nutrition.

Changes and Termination

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to notify you via the your contact information provided. What constitutes a material change will be determined at our sole discretion.

We also reserve the right to cancel service at any time. You are responsible for charges or debts you incur prior to cancellation.

Contact Us

If you have any questions about these Terms, please contact us here: https://pupford.com/contact-us/.

Last updated: (October 30, 2019)

Pupford Promise

The Pupford Promise – 100% Guarantee

We’re confident you’ll love all of the products we have to offer here at Pupford.

Sometimes though, as life goes, things might not work out. Not happy with something you’ve ordered? We’d love to make it better by exchanging it or offering your pup something else in return. Or, if you’d rather just get a refund, we can take care of that as well. Just send the item back our way within 30 days (must be unopened on second and subsequent orders) and we’ll give you a full refund! This is our Pupford Promise and we never break our promise!

Dog & Dog Parent Approved

The proof is in the tail wags.

See what some happy pups (and their parents) have to say about Pupford!

Obsessed with Beef Tendons

Otis is obsessed with these chews. He literally leaves giant pools of drool when I pull one out of the bag. And we love it because it’s natural and keeps his pearly whites clean!   Otis

Perfect High Value Reward

My pup is not very food motivated at all but she LOVES these treats. As soon as I open the bag I have her full attention. We love training with these!! Krystal

These Treats are Perfect

These treats are perfect for training. Healthy product, perfect size and Louis loves them! Thank you! Carolyn

Loved by Dog Trainer

I'm a dog trainer, and I have yet to find a doggie client who doesn't love these little treats! And I love that I don't have to worry about running out - they're shipped right to my door regularly. I'm very happy with that treats (and so is my own dog!) Lori

Love at First Bite!

Bought my Pup these antlers and he instantly went to to Chow Town! He chewed on these for three hours non stop at first nibble. He continues to love these daily and satisfies his chewing needs. Thanks Pupford! Saundi